Conversational AI & Assistants
Assistants that actually help — grounded in your knowledge and systems, honest about what they don’t know, and safe to put in front of customers and staff.
A generic chatbot erodes trust faster than it saves cost
Bolting a raw LLM onto an FAQ produces a confident liar. Enterprise conversational AI has to be grounded in real knowledge, integrated with real systems, and disciplined about escalation — or it damages the brand it was meant to help.
Grounded, not hallucinated
Answers come from your content and data via retrieval, not the model’s imagination.
It has to act, not just chat
Real value is checking an order, booking a slot, opening a ticket — connected to your systems.
Know when to hand off
A good assistant escalates gracefully instead of guessing on high-stakes questions.
Retrieval-grounded assistants with a human handoff
We build conversational AI on a retrieval foundation so answers are grounded in your actual knowledge base, connected to your systems via tools so the assistant can do things, and designed to hand off to a human the moment it should. Deployed across chat and voice, with the guardrails to run in production.
Retrieval Grounding (RAG)
Answers sourced from your content and data, with the discipline not to invent.
Tool & System Access
The assistant can look things up and take actions in your systems, not just talk.
Voice & Chat
One assistant across web, messaging, and voice channels.
Graceful Escalation
Clean handoff to a human with full context when it matters.
Guardrails
Scope, tone, and safety controls tuned to your brand and risk appetite.
Analytics
See what people ask, where the assistant helps, and where it should improve.
What you get
Deflection that doesn’t backfire
Handle routine volume without frustrating customers.
Always available
Consistent help across time zones and after hours.
Grounded answers
Responses tied to your real knowledge, not model guesswork.
Actions, not just answers
The assistant resolves, not just responds.
Brand-safe
On-tone, in-scope, and honest about its limits.
Continuously improving
Real conversation data drives ongoing refinement.
Recently shipped
Real, in-production work. Clients are described by sector and scale, per NDA — we don't publish numbers we can't stand behind.
The chat assistant on cone.red is one of ours — retrieval-grounded, tool-calling, and gated to a verified knowledge base so it won’t fabricate figures. Try it.
The same retrieval and evaluation discipline that powers our document and GEO work underpins every assistant we ship.
Want an assistant that helps instead of hallucinates?
How we work
Feasibility in weeks, production in a quarter — not a nine-month science project.
Step 1: Feasibility
Define the use cases, the knowledge sources, and the escalation rules.
Step 2: Build & Evaluate
Ground the assistant, connect the tools, and test answer quality against real questions.
Step 3: Deploy
Launch across your channels with guardrails and human handoff live.
Step 4: Operate & Improve
Mine real conversations to close gaps and expand what the assistant can do.
Let's Start Your AI Journey
Ready to transform your business with AI? Get in touch with our experts for a free consultation.
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Location
Sheridan, WY, USA • Barcelona, Spain • Lisbon, Portugal
Why Choose CONE RED?
- AI R&D lab & venture builder — production systems, not slideware
- Feasibility in 6 weeks, production in ~90 days
- Accuracy measured and evaluated — never invented or guaranteed
- Real engagements across financial services, healthcare & retail
- End-to-end support from strategy to deployment
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